Sorry to hear you had a negative experience with First Words. It remains one of our kids favorite apps — but if it’s not working than that’s a bummer. I would say your best bet is to contact the folks at Learning Touch – they are the developers behind First Words, and they’ve been great whenever we’ve been in touch. Looks like the best way to contact them is here: http://www.learningtouch.com/contact

Alternatively, Apple does have some suggestions you might try when you have applications that aren’t working. You can check them out here: http://support.apple.com/kb/TS1702

Hope that helps a bit – and let us know if you get it figured out.